Inspire Life Care will:
- act with respect for your individual rights to freedom of expression, self-determination and decision-making in accordance with applicable laws and conventions.
- respect your privacy
- provide Services in a safe and competent manner with care and skill.
- act with integrity, honesty and transparency.
- promptly take steps to raise and act on concerns about matters that may impact the quality and safety of Services.
- take all reasonable steps to prevent and respond to all forms of violence against, and exploitation, neglect and abuse of, people with disability.
- take all reasonable steps to prevent and respond to sexual misconduct.
- arrive at the location where the Services are to be provided at the appointment time, ready to deliver the Services.
- provide the Services in a way that is consistent with all applicable laws, including the NDIS Act, NDIS Rules, the National Privacy Principles and the Australian Consumer Law.
- treat you with dignity and respect at all times and value your legal and human rights, including your right to make informed choices concerning the Services to be provided to you.
- notify you about changes to appointment times and other changes to the delivery of Services.
- with your reasonable assistance, provide a safe and comfortable space for the delivery of the Services.
- treat your information as private and confidential.
- provide timely invoices and statements for the Services.
- communicate openly, honestly and promptly with you.
- keep accurate and up-to-date records of all the Services provided to you.
- make contact with the NDIA about your Plan when necessary.