Inspire Life Care is committed to ensuring that an incident management system is maintained that complies with the requirements under the National Disability Insurance Scheme (Incident Management and Reportable Incidents) Rules 2018. Our Incident Management System is documented in accordance with our Incident Management and Reporting Policy. If you would like a copy of the policy, we would be pleased to provide a copy to you.

If you observe or are the subject of an Incident that does or could cause permanent or temporary detriment to you or another person, you must report the Incident to us.
You will be protected against any adverse actions as a result of reporting or alleging that an Incident has occurred. There will be no negative consequences for reporting incidents.

Incidents include:

1.  acts, omissions, events or circumstances that:
   (1) occur in connection with Inspire Life Care and its Workers providing supports or services to a person with disability; and
   (2) have, or could have, caused harm to the person with disability;
2. acts by a person with disability that:
   (1) occur in connection with providing supports or services to the person with disability; and
   (2) have caused serious harm, or a risk of serious harm, to another person; andIncidents which occur in relation to the provision of Inspire Life Care’s services are managed consistently and effectively in accordance with our Incident Management and Reporting Policy. The policy includes procedures that we consistently follow to assess, investigate and resolve incidents. We also have procedures to help support you in relation to incidents which may impact or affect you.
   We also follow strict procedures in relation to reporting Reportable Incidents to the NDIS Commission and other external bodies (as applicable).