Feedback and Complaints - Inspire Life Care

If you feel comfortable, you are encouraged to raise any feedback, concerns or complaints with us first, as this is often the best way to have your issue resolved quickly.
You can make a complaint to Inspire Life Care :
1. in person to the Director or a staff member
2. by email to complaints@inspirelifecare.com.au;
3. verbally by telephone to 0402 702 273
For all written feedback or complaints, you are encouraged to provide your complaint in the form of our written Feedback and Complaint Form.
You can make a complaint to the NDIS Commission by:
1. 1. Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
  2. National Relay Service and ask for 1800 035 544.
  3. Visiting https://www.ndiscommission.gov.au/about/complaints and completing a complaint contact form.
The NDIS Commission can take complaints about:
1. 1. services or supports that were not provided in a safe and respectful way.
  2. services and supports that were not delivered to an appropriate standard.
We will endeavour to resolve all complaints promptly in accordance with our Feedback and Complaints Management Policy.