Once you have access to our services you will be involved in an assessment which will help you communicate your needs, strengths and wants to our staff.

You will be fully involved in the assessment and may have an advocate, your family and any people you wish involved in the process. You will be provided with a copy of the assessment.

After that, with you and your support team, family and any person you request to act as your advocate or decide to involve in the support planning process, we will develop and document a support plan. Services are planned to complement your strengths, needs and current support.

You will be requested to sign your plan in acknowledgement of your involvement in its development and you will also be provided with a copy. Your plan will be reviewed at regular intervals with you to reflect your progress and any changes you want to the support being provided.

We adhere to our legislative and funding agreement requirements to ensure we meet your expectations and provide a high level of service. We continuously work to ensure our support and services meet the NDIS Practice Standards and are covered by your NDIS Plan.